Returns & Exchanges

At BonPrix Électroménagers, we want you to be completely satisfied with your appliance purchase. If your product is defective or does not meet your expectations, you can request a return or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone with your order number and photos of the appliance to begin the authorization process.

• 2.
  Condition Inspection

  Ensure the appliance is in its original packaging with all manuals and accessories included; our team will verify the item's condition upon arrival.

• 3.
  Schedule Pickup or Drop-off

  Once approved, you can return the item to any of our store locations or schedule a professional pickup service for larger appliances.

• 4.
  Refund Processing

  After a successful inspection, your refund will be issued to the original payment method within 5 to 7 business days, minus any applicable restocking fees.