Frequently Asked Questions
Everything you need to know about your next home appliance purchase.
What types of appliances do you sell?
BonPrix Électroménagers specializes in a wide range of household appliances including refrigerators, ranges, dishwashers, washers, dryers, and microwave ovens from leading industry brands.
Do you offer delivery and installation services?
Yes, we provide professional delivery services across the region. Installation services are also available for most major appliances; please select the installation option during checkout or contact our team for details.
What is your return policy for appliances?
We offer a 7-day return policy for unused products in their original packaging. Please note that installed or used appliances are subject to manufacturer warranty terms rather than standard returns.
Are your products covered by a warranty?
All new appliances come with a standard one-year manufacturer's warranty. We also offer extended protection plans through our partners for additional peace of mind.
Can I track my appliance delivery?
Once your order is processed, you will receive a tracking number or a scheduled delivery window via email. Our logistics team will also call you 30 minutes prior to arrival on the day of delivery.
Do you offer financing options?
Yes, we provide flexible financing solutions to help you upgrade your home now and pay over time. You can apply for financing directly on our website or in-store.